Cancellation-Returns Policy

General Returns Policy:

• Neareshop offers a “no questions asked return at delivery” policy, enabling customers to return items at the time of delivery if not satisfied.
• Items eligible for returns should be specified, such as non-perishable goods. Perishable items or custom-made products might be exempt.
• Returned items must meet minimum conditions: unused, in original packaging, and with tags/labels attached.

Process for Returns:

• Steps for initiating a return include contacting customer service, possibly through a designated portal or helpline.
• Details on how to package and where to send returns should be clearly outlined.
• Timeframes for processing returns and exchanges should be communicated.

Refunds and Exchanges:

• Options for refunds, store credit, or exchanges should be defined.
• Refund processing time and method should be clearly stated.

Updated Delivery Rule

Handling Surge in Orders:

• Acknowledge the increased capacity to serve more customers and possible delays in delivery times.
• Ensure customers are informed of any changes in delivery times or services.

Late Delivery and Product Changes:

• Provide clear information on how late deliveries are handled.
• Outline the process for customers to follow if they wish to return products due to late delivery.

Health and Safety Measures:

• Although direct mention of COVID-19 can be avoided, state any health and safety measures affecting delivery or returns processes.
• Explain any changes in product handling or delivery to reassure customers of safety.